Frequently Asked Questions

Dista Fashion FAQs:

1. How to order from Dista Fashion?

• Go to distafashion.com
• Add products of your choice to the cart along with the quantity
• If purchasing multiple items add one after another to your cart
• Once done click on the cart button and press checkout (top right corner).
• Provide your contact email address and your shipping/billing address
• “Continue to next step” and input your payment information
• Place order

2. Which countries do you ship to?

We currently deliver to USA, and we are continuously expanding to new countries. Please refer to the shipping page for details.

3. What is the average delivery time?

Average delivery time is 3-5 Business Days from the dispatched day excluding customs clearance. The delivery services are off on Saturday, Sunday and other national holidays.

4. Stock availability

We stock most of the items. Some seasonal items will often get sold out, replenishing of which depends on market conditions. If something you like is sold out, please reach out to us. Once the stock is available we will let you know.

5. Once ordered when it will be dispatched?

Usually, an item dispatches within 3-5 Business Days. In some rare unusual cases, it may take little bit longer to dispatch the items.

6. If the items are damaged in the transit will you replace them?

We will refund or replace according to the damage occurred as per return policy.

7. If I cancel the order, will you refund the order price?

We will do a refund, if the order is canceled within 2 hours and we may also refund if we didn't start processing the order yet. Any requests in amending of the Order/Cancellations will only be accepted within 2 hours after placing the order.

8. What is the acknowledgment for the order placed?

You will receive an order confirmation to your registered email address with the items in the order.

9. For any complaints whom should we contact?

You can reach us 24/7 on +1 85525 34782 (Toll free) or happy@distacart.com or Facebook messenger chat or WhatsApp or Live chat from our website.

10. If we are in need of any other items other than on your website will you deliver them?

• Go to Suggest a Product page
• Enter your contact details
• Describe details about the product you are looking for. The more details you provide, the easier it is for us to find the product for you!
• Submit your request

11. Do I need to pay extra for taxes or customs?

The order value is inclusive of all taxes and customs.

12. Liabilities of Dista Fashion.

Dista Fashion is providing a platform for the sellers internationally to sell their products on our website. Dista Fashion is not liable for any products and respective shipping. Dista Fashion will only provide the supporting services to customers and sellers.

13. How to contact Dista Fashion ?

• If sellers want to contact us to get onboarded, then they need to email us at sellers@distacart.com
• If any Sellers/Vendors/Manufacturers want to contact us, then they need to email us at legal@distacart.com
• For any other issues, they can contact to our Customer Support Team at happy@distacart.com